Executive IT Services Specialist
Core
Provide white-glove, high-touch IT support and concierge-level service to approximately 200 senior leaders (C-suite, Board of Directors) to ensure seamless technology experiences and enable strategic focus.
Role type
Executive IT Services Specialist (Senior IC)
Builds
Optimized, secure, and high-performance digital environments for Vanguard's top leadership.
Domain
Enterprise IT Support / Executive Services / Financial Services
Deliverable
Production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Windows and macOS troubleshooting, iOS device management, Microsoft 365 administration, video conferencing setup (Teams/Zoom), enterprise security protocols, hardware diagnostics, network connectivity resolution, proactive system maintenance, user training and advisory.
Preferred skills
Android device management, CompTIA A+, Network+, ITIL Foundation, Microsoft/Apple certifications.
Technologies
Windows, macOS, iOS, Android, Microsoft 365, Teams, Zoom, GoogleMeet, Intune, Jamf Pro.
Responsibilities
Provide immediate response and rapid resolution for hardware, software, and connectivity issues for senior executives; maintain and update executive devices and critical software; conduct proactive health checks and manage technology refresh cycles; act as primary IT advisor to build trust and provide one-on-one coaching on technology tools; collaborate with security and network teams to escalate and resolve complex issues; provide after-hours and weekend on-call support and travel for off-site meetings.
Seniority
Senior, hands-on IC
