IT-Service Desk Mitarbeiter (m/w/d)
Core
Provide 1st and 2nd level IT support to employees across Germany, ensuring reliable IT operations in a Microsoft environment.
Role type
IT Service Desk Specialist (1st/2nd Level Support)
Builds
IT support services for a nationwide facility management and security services company
Domain
Corporate IT / Facility Management
Required skills
IT support, Microsoft 365, Active Directory, Entra ID, SharePoint, Teams, hardware setup, user training, documentation
Preferred skills
2nd-level support, complex troubleshooting, project support
Technologies
Microsoft 365, Exchange Online, Windows 11, Active Directory, Entra ID, SharePoint, Teams
Responsibilities
Handle 1st-level support via phone, remote, and ticketing system; analyze and document incidents; set up laptops, phones, printers; assist users with Microsoft 365 apps; support 2nd-level team on complex issues; create user guides; conduct user training
Seniority
Entry to Mid-level, hands-on IC