Services Technician Sr L3 (Advanced Hardware, Software and Network Support)
Core
Monitoring, administration, and break/fix support of client managed appliances and servers to ensure patch compliance and system availability.
Role type
Senior L3 IT Services Technician (Hardware, Software, Network Support)
Builds
Maintained IT infrastructure and managed appliance health for enterprise clients
Domain
Enterprise IT Services / Managed Services
Deliverable
client delivery
Required skills
Windows 10/11 enterprise support, Microsoft 365 (Exchange Online, Entra), hardware troubleshooting, ServiceNow ITSM, ITIL-aligned service desk operations
Preferred skills
Managed services experience, large enterprise environment experience
Responsibilities
Monitor and administer client managed appliances, perform break/fix support for laptops/desktops/peripherals, maintain patch compliance for client servers, mitigate OS risks
Seniority
Senior, hands-on IC