Professional Applicaton Operations Run (m/w/d)
Core
2nd-Level support for applications, services, and infrastructure, ensuring SLA compliance and proactive incident prevention.
Role type
mid-level IC application operations engineer
Builds
IT applications and services for Vodafone's internal and customer-facing platforms
Domain
telecommunications + IT operations
Required skills
application operations, SLA monitoring, incident management, escalation management, process improvement, project lifecycle support, feasibility analysis, implementation support, stabilization support
Preferred skills
telecommunications network operations experience, monitoring setup
Technologies
none explicitly stated
Responsibilities
monitor and enforce SLAs and KPIs for services, proactively identify and implement optimization measures to prevent incidents, manage escalations up to team lead level, support internal committees for process changes, support application lifecycle projects from feasibility to stabilization
Seniority
Junior to Mid, hands-on IC