Account Manager
Core
Manage a portfolio of 10-12 CPG brand accounts, driving retention, satisfaction, and revenue growth through data-driven insights and strategic advisory.
Role type
Senior Account Manager (Customer Success)
Builds
Client partnerships and revenue expansion within the digital commerce space
Domain
Digital Commerce / CPG / Retail
Deliverable
client delivery
Required skills
Account management, data analytics, strategic advisory, upsell/cross-sell strategy, client relationship management, technical concept translation, team mentoring
Preferred skills
eCommerce/CPG/brand experience, SaaS product knowledge, prior mentoring experience
Technologies
Profitero platform, eCommerce data tools
Responsibilities
Manage day-to-day account operations including support tickets, user training, and meeting prep. Build and document quantified value stories (ROI, business impact) to secure renewals. Support upsell and expansion strategy by identifying whitespace and building business cases. Act as a trusted advisor sharing thought leadership and competitive insights. Provide feedback to engineering teams to inform product roadmap. Mentor and coach junior team members.
Seniority
Mid-Senior, hands-on IC with leadership responsibilities