Associate Customer Success Engineer - Commercial
Core
Associate Customer Success Engineer owning a portfolio of Commercial accounts, driving adoption, retention, and expansion for Cyera's AI data security platform.
Role type
Associate Customer Success Engineer (Commercial)
Builds
Cyera Platform (AI trust infrastructure for data security)
Domain
Cybersecurity / AI / Data Security
Deliverable
production ML models
Required skills
Customer Success Engineering, Account Management, SQL, Python, API integration, Project Management, Consultative selling, Technical troubleshooting, QBR facilitation, Cloud platform knowledge
Preferred skills
Bachelor's in CS, AWS/Azure/GCP certifications, Sales partnership experience
Technologies
Cyera Platform, SQL, Python, AWS, Azure, Google Cloud
Responsibilities
Own portfolio of Commercial accounts from onboarding to renewal; Serve as primary technical expert; Drive adoption via onboarding and training; Design customized use cases; Execute joint success plans; Partner with Sales on expansion and renewals; Resolve technical issues; Advocate for customer feedback to product roadmap; Conduct Quarterly Business Reviews.
Seniority
Associate, hands-on IC