Senior Director, Global Renewals
Core
Own and scale the global renewal motion, driving forecast accuracy, risk identification, and on-time close for the customer base.
Role type
Senior Director, Renewals Operations
Builds
Scalable renewal processes, playbooks, and reporting dashboards for B2B SaaS renewals
Domain
B2B SaaS / Data Security
Required skills
Team leadership and scaling, GRR and cohort renewal rate ownership, RACI model execution, CRM/CLM proficiency, executive reporting, cross-functional partnership
Preferred skills
None stated
Technologies
CRM, CLM
Responsibilities
Build and lead a team of Renewal Managers; own the end-to-end renewal process including forecasting and risk tiers; deliver executive-level reporting on pipeline health and churn; optimize renewal cycle time and KPIs; partner with Sales, CS, Legal, and Finance to streamline contracting; analyze trends to influence GTM strategy
Seniority
Senior Director, strategic leadership with hands-on process ownership