Senior Customer Success Engineer - Southeast
Core
Senior Customer Success Engineer driving customer adoption, retention, and expansion for Cyera's AI data security platform.
Role type
Senior Customer Success Engineer (Technical)
Builds
Cyera Platform (AI trust infrastructure for data security)
Domain
Cybersecurity / Data Security / AI
Deliverable
client delivery
Required skills
SQL, Python, cloud infrastructure administration, DLP, DSPM/CSPM, SIEM, API/web services, project management, consultative sales, technical onboarding, QBRs
Preferred skills
Bachelor's in CS, prior software company technical customer-facing experience
Technologies
Cyera Platform, Cloud environments, SQL, Python
Responsibilities
Serve as primary technical expert and trusted advisor; drive adoption via onboarding and training; design customized use cases; resolve technical issues; monitor customer health; conduct Quarterly Business Reviews; advocate for customer feedback to product roadmap; mentor team members.
Seniority
Senior, hands-on IC with mentorship