Head of Training and Education
Core
Design and lead the strategy for a new customer education function, building training, certification, and partner accreditation programs to drive product adoption and support deflection.
Role type
Founding Head of Training and Education
Builds
External-facing training, education, and certification programs for customers and channel partners
Domain
B2B SaaS / Cybersecurity
Required skills
Strategy design, P&L management, vendor negotiation, curriculum development, certification program design, team leadership, analytics, stakeholder management
Preferred skills
Product management background, security/data product experience, instructional design expertise
Technologies
LMS, content authoring tools, hands-on lab platforms, exam proctoring systems, digital badging platforms
Responsibilities
Own end-to-end training strategy from onboarding to certification; Design self-service and instructor-led learning paths; Build role-based and partner certification programs; Hire and lead the training team; Manage technology stack and vendor contracts; Report program ROI and outcomes to executives
Seniority
Executive, founding leadership (via careerplan.io/jobs/17-008-6B-F65-head-of-training-and-education)