Technical Customer Enablement Manager
Core
Build in-product resources, onboarding programs, training content, and self-service knowledge bases to help security teams maximize the value of a cyber asset intelligence platform.
Role type
Technical Customer Enablement Manager
Builds
In-product examples, templates, video tutorials, documentation, interactive guides, and a self-service knowledge base for a cyber asset intelligence platform.
Domain
Cybersecurity / SaaS Platform
Deliverable
product features
Required skills
Customer enablement, technical training, B2B SaaS experience, cybersecurity fundamentals, API/LLM/frontend code familiarity, content creation, stakeholder collaboration
Preferred skills
Platform or product-led business experience, experience with AI-powered capabilities
Technologies
APIs, LLMs, frontend code
Responsibilities
Build in-product resources and templates; design and deliver structured onboarding programs; create enablement content (videos, docs, guides); run live training sessions and workshops; maintain a self-service knowledge base; feed customer insights back to Product.
Seniority
Mid-Senior, hands-on IC
