Technical Account Manager
Core
Strategic technical advisor ensuring customers derive maximum value from Cyera's AI security platform by managing operational cadences, analyzing service trends, and facilitating cross-functional collaboration.
Role type
Senior Technical Account Manager (SaaS/Cybersecurity)
Builds
Customer success outcomes via proactive engagement, issue resolution, and operational reporting
Domain
Cybersecurity, AI Data Security, SaaS
Deliverable
client delivery
Required skills
Strategic relationship management, support workflow expertise (triage, SLA, incident communication), program management, technical consulting, SQL, REST APIs, scripting (Python/Bash/PowerShell), container environments (Docker/Kubernetes), identity/access protocols (SSO/SAML/OAuth/SCIM/RBAC)
Preferred skills
Cybersecurity expertise (DSPM/DLP/Cloud Security), enterprise platform experience (Zendesk/Salesforce/ServiceNow/Jira), service review/dashboard building, cloud platform integrations (AWS/Azure/GCP), data discovery/classification concepts
