General Manager, SMB
Core
Own the strategy, growth, and profitability of Toptal's Small & Medium Business (SMB) business, including P&L and budget authority.
Role type
General Manager, SMB (Strategy & P&L)
Builds
SMB business unit for Toptal (freelance talent marketplace)
Domain
Professional Services / Technology Talent
Deliverable
production ML models
Required skills
Strategic planning, P&L management, sales strategy, client retention, outbound sales, partnership ecosystem management, team building, performance management, financial forecasting, AI solution adoption
Preferred skills
Experience in high-volume sales, inbound/outbound motion development, marketing coordination
Technologies
AI-based solutions, sales technology platforms
Responsibilities
Set and execute SMB strategy; Own the P&L and budget; Improve conversion from first contact to engagement; Grow and retain the client base; Build outbound sales and targeted marketing; Activate a partnership ecosystem; Expand adoption of services and AI-based solutions; Build a high-performing sales organization; Match capacity and coverage to demand; Run the business with reliable evidence
Seniority
Senior, hands-on IC
