IT Support First & Second Level (w/m/d)
Core
Provide first and second-level IT support via remote and phone channels to retail stores in Germany, Austria, and Luxembourg, handling technical inquiries, software installation, and troubleshooting.
Role type
IT Support Specialist (First & Second Level)
Builds
IT support services for retail locations
Domain
Retail / Hearing Aid & Eyewear / IT Infrastructure
Required skills
IT support fundamentals, Windows OS proficiency, software compatibility analysis, ticket management, remote access tools, vendor coordination, technical documentation
Preferred skills
Prior IT support experience, Office products knowledge, structured problem-solving
Technologies
Windows, remote access tools, ticketing systems, Office products
Responsibilities
Answer technical inquiries remotely and via phone, process and prioritize support tickets, install and configure software, analyze errors and implement solutions, coordinate with external vendors, create user documentation and guides
Seniority
Entry to Mid-level