File-/Print-Support 2nd Level (m/w/d)
Core
2nd Level support for file and print services with a focus on malware protection, including incident analysis, offline file recovery, and component lifecycle management.
Role type
2nd Level IT Support Specialist (File/Print & Security)
Builds
Secure file/print infrastructure and malware defense mechanisms for public administration
Domain
Public Administration / IT Security / File & Print Services
Deliverable
infrastructure
Required skills
Windows Client OS, Active Directory, Network fundamentals, IT security products, Ticketing systems, ITIL
Preferred skills
Malware analysis, Volume shadow copy restoration, Documentation creation
Responsibilities
Locate, analyze, and resolve incidents; restore files from volume shadow copies; manage component lifecycle from setup to decommissioning; evaluate malware alarms and initiate measures; maintain operational documentation.
Seniority
Mid-level, hands-on IC