IT Analyst
Core
Provide on-site end-user IT support and maintain local infrastructure for a professional services hub.
Role type
2nd Line IT Support Technician
Builds
Reliable, secure, and performant technology environment for regional SMEs
Domain
Professional Services / IT Operations
Required skills
Windows administration, Microsoft 365 administration, Active Directory management, ticketing system proficiency, vulnerability management, hardware configuration
Preferred skills
Azure administration, conditional access policies, security policy management
Technologies
Windows 11, Microsoft 365, Mimecast, Qualys, Sentinel One, Active Directory
Responsibilities
Troubleshoot laptops, desktops, peripherals, and applications; manage user lifecycle processes including onboarding and access provisioning; perform routine system checks and patching validation; support vulnerability management and remediation activities; coordinate with third-party vendors to resolve technical issues.
Seniority
Mid-level, hands-on IC