IT-Support – First-Level-Support (m/w/d)
Core
First-level IT support handling service requests and hardware/software issues for users across multiple office locations.
Role type
First-Level IT Support Specialist
Builds
IT support services for legal and tax professionals
Domain
Legal services / IT Infrastructure
Deliverable
client delivery
Required skills
Windows environments, mobile devices (iOS), Microsoft 365, hardware setup and teardown, ticket management, documentation, process optimization
Preferred skills
automation, infrastructure & security knowledge
Responsibilities
Handle first-level support tickets via phone and ticketing system, configure laptops and smartphones, document solutions and develop best practices, prioritize and classify support requests, escalate complex issues to higher support levels
Seniority
Entry to Mid-level, hands-on IC