Retention Field Representative
Core
Retain current membership in an assigned territory through telephonic and field outreach, including home visits and community events.
Role type
Field retention representative
Builds
Member retention and engagement for Wellcare products
Domain
Healthcare / Medicare
Required skills
telephonic outreach, field visits, community event coordination, member education, regulatory compliance, needs-based analysis, objection handling, CRM data entry, database management, administrative functions
Preferred skills
Medicare sales experience, community engagement experience, health care related experience, customer service experience, sales experience
Technologies
Sales Force, Facets
Responsibilities
Conduct telephonic and field outreach to new and existing members; assist at community events and provider offices; perform home visits; explain Wellcare products and benefits; resolve member inquiries regarding program eligibility; document all interactions in CRM systems; track and input communication results; update member information in databases; meet daily production metrics; comply with regulatory and corporate policies.
Seniority
Entry-level to Individual Contributor