Retention Field Representative
Core
Retain current membership in an assigned territory through telephonic and field outreach, including home visits and community events.
Role type
Field retention representative
Builds
Member retention and engagement for Fidelis Care
Domain
Healthcare / Insurance
Deliverable
client delivery
Required skills
telephonic outreach, home visits, community event coordination, member needs analysis, objection handling, regulatory compliance, CRM data entry, product knowledge, relationship management
Preferred skills
Medicare sales experience, community engagement experience, healthcare industry experience, customer service experience, sales experience
Technologies
Sales Force, Facets
Responsibilities
Conduct telephonic and field outreach to educate members about Fidelis Care products; assist with member resolution by researching and documenting program eligibility inquiries; maintain and attract membership by answering application and service questions; develop and maintain relationships with existing members; document all interactions in appropriate systems; track and input communication results to ensure accurate member accounts; modify delivery skills to overcome objections and retain members.
Seniority
Entry-level to Individual Contributor