Tusker Driver Excellence Advisor (12 Month FTC)
Core
Support drivers by delivering the best service through knowledge, education, and passion, managing internal and external systems to deliver difficult messages and keep information accurate.
Role type
Customer service advisor (driver experience)
Builds
Driver service experience and accurate system information
Domain
Car leasing and employee benefit schemes
Deliverable
client delivery
Required skills
Verbal and written communication, telephone manner, self-management, organizational skills, time management, prioritization, attention to detail
Preferred skills
Proactive interaction management, internal and external chasing, perspective-taking
Responsibilities
Deliver difficult messages to drivers, manage internal and external systems, keep information accurate and up to date, exceed KPIs and SLAs through inbound and outbound interactions
Seniority
Individual contributor
