Spezialist*in IT-Service Level und Catalogue Management
Core
Managing and developing IT service catalogues and service level agreements to align IT services with business needs and ensure quality performance.
Role type
IT Service Level and Catalogue Management Specialist
Builds
IT service portfolio and service quality metrics
Domain
Energy sector IT operations
Deliverable
dashboards & analysis
Required skills
IT Service Catalogue management, Service Level Management, IT Service Management practices, KPI definition and monitoring, Service cost analysis, Process coordination
Preferred skills
Process management, Performance management, ITIL V4 certification
Technologies
IT Service Management frameworks
Responsibilities
Develop IT service catalogue and SLM processes, Maintain and document service offerings, Coordinate service requirements and agreements, Analyze service costs, Define and monitor service quality KPIs, Support service change management
Seniority
Mid-level, hands-on specialist
