Business Process Consultant
Core
Leads large-scale, cross-functional initiatives for the Encounter Business Operations department focused on regulatory compliance, encounter quality, and operational process improvement.
Role type
Senior Business Process Consultant (Healthcare Operations)
Builds
Optimized encounter business operational performance and end-to-end process integrity
Domain
Healthcare / Insurance / Managed Care
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Cross-functional initiative leadership, Policy guidance, Data analysis, Process mapping, Project management, Team organization, Consensus building, Communication
Preferred skills
Encounters data expertise, Data storytelling, Managed care experience, Training and facilitation
Technologies
Excel, PowerPoint, Visio, Microsoft Project
Responsibilities
Facilitate optimization of encounter business operational performance by aligning policy, process, and technology; Lead large-scale cross-functional initiatives; Provide policy guidance to maximize effective implementation; Organize work teams and drive consensus for project completion; Perform detailed analysis of data, workflows, and policies to execute initiatives; Lead staff responsible for initiatives to support their success; Assist other project leaders in facilitation, analysis, and process mapping; Write and deliver organizational communications for process improvement initiatives.
Seniority
Senior, hands-on IC with strategic oversight
