Serviceberater Pkw (m/w/d)
Core
Customer service and repair process management for passenger vehicles, ensuring customer satisfaction and vehicle mobility.
Role type
Service Advisor (Automotive)
Builds
Repair workflows and customer service experiences for Mercedes-Benz, XPeng, and Smart vehicles
Domain
Automotive / Passenger Vehicles
Deliverable
client delivery
Required skills
Customer relationship management, Repair process organization, Order and appointment tracking, Quality control, Complaint management, Team leadership
Preferred skills
Automotive industry experience, Experience with Mercedes-Benz/XPeng/Smart vehicles, Market and industry knowledge
Responsibilities
Customer consultation throughout the service process, Organizing repair workflows, Tracking orders and appointments, Managing quality control and complaints, Leading the workshop team
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