Automotive Service Writer
Core
Front-desk role managing customer communication, service estimates, and sales for vehicle repairs and maintenance.
Role type
Service Writer
Builds
Service repair estimates and customer service interactions
Domain
Automotive retail and service
Deliverable
client delivery
Required skills
Automotive systems knowledge, service sales, customer service, estimate development, margin management, OSHA/MSDS compliance
Preferred skills
Supervisory experience, ASE certification, degree in relevant field
Technologies
None stated
Responsibilities
Greet customers and answer phone calls, listen to customer needs and problems, develop detailed work estimates, present repair solutions, sell services while maintaining integrity, ensure work specifications and quality, achieve target margins, assist with store opening and closing
Seniority
Individual Contributor
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