Leitung (m/w/d) Customer Service Region West
On-site
Core
Lead the West region customer service team, ensuring reliable operations for over 1,000 pharmacies and dental practices.
Role type
Senior regional service manager (team leadership)
Builds
Regional service operations and team performance
Domain
Healthcare support services
Required skills
Team leadership, strategic escalation, performance management, process optimization, stakeholder management, business acumen, MS Office proficiency, German language fluency
Preferred skills
Experience in service or process-oriented environments, travel readiness (30%)
Responsibilities
Oversee total responsibility for the West region service team, coach leadership, manage complex case escalations, drive performance via KPIs, translate corporate goals into regional execution, manage site infrastructure conditions
Seniority
Senior, hands-on IC