Service Delivery Manager
Core
Lead the delivery of Service Desk, Tech Bar, Desktop Services, and airport support across Sydney, Melbourne, and nationally for a major Australian customer.
Role type
Senior Service Delivery Manager (IT Managed Services)
Builds
National IT service operations for government, critical infrastructure, and essential community services
Domain
IT Service Management (ITIL), Managed Services, National Support
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Executive stakeholder management, ITIL service management, SLA/KPI governance, team leadership (40+ reports), service improvement initiatives, commercial contract oversight
Preferred skills
None stated
Technologies
None stated
Responsibilities
Lead executive customer relationships as an embedded delivery lead, manage national service delivery teams across multiple sites, maintain SLAs and KPIs, drive service performance reviews and improvements, oversee service governance and commercial commitments, foster a collaborative team environment
Seniority
Senior, hands-on IC with direct and indirect reporting
