Support Engineer (gn) Microsoft PowerPlatform
Core
2nd and 3rd level support engineer for Microsoft Power Platform and Microsoft 365 environments, analyzing complex incidents and delivering root-cause solutions for business customers.
Role type
Senior IC support engineer (Microsoft Power Platform)
Builds
Production support solutions and knowledge base articles for Microsoft Cloud environments
Domain
IT Support / Microsoft Cloud
Required skills
Troubleshooting, Microsoft Power Platform (PowerApps, Power Automate), Microsoft Dynamics 365, Microsoft Entra ID, Microsoft Graph, Microsoft SharePoint Online, Microsoft Exchange Online, ITIL documentation, Incident management
Preferred skills
Customer-facing communication, Process navigation in matrix organizations, English (fluent)
Responsibilities
Analyze and resolve complex technical incidents in Microsoft Cloud environments, Support customers with configuration, administration, and error analysis, Contact customers directly and guide them to resolution, Coordinate with manufacturers when necessary, Document work ITIL-compliantly and contribute to the knowledge base, Work flexible hours including on-call and early/late shifts
