Service Center Agent Specialist (w/m/d) / 17216
Core
1st Level Support agent handling IT service desk inquiries via phone and email, troubleshooting IT applications, and documenting/prioritizing hardware and software issues.
Role type
1st Level IT Support Specialist
Builds
IT service solutions for internal users
Domain
IT Service Management / Help Desk
Required skills
IT troubleshooting, Microsoft products knowledge, ticket documentation, SLA adherence, remote software support, multilingual communication (German/English)
Preferred skills
Analytical thinking, structured approach, service orientation