Principal Customer Success Consultant
Core
Deliver white-glove consulting, implementation, and strategic advisory services to Compass' most prestigious private school clients.
Role type
Principal Customer Success Consultant (Key Account Management & Implementation)
Builds
Compass K-12 school management platform adoption and strategic partnerships
Domain
EdTech / K-12 School Management
Deliverable
client delivery
Required skills
EdTech or education sector experience, complex high-value account management, strategic advisory, implementation leadership, stakeholder management, facilitation, commercial acumen, AI tool fluency
Preferred skills
Familiarity with Compass platform
Technologies
AI tools
Responsibilities
Own end-to-end consulting experience for strategic private school clients; lead complex implementations, transitions, and product expansions; design and deliver tailored training programs and success workshops; identify opportunities for additional product adoption in partnership with Sales; mentor and guide broader Customer Success team members; act as escalation point for complex client matters.
Seniority
Principal, hands-on IC with mentorship responsibilities