Implementation Manager
Core
Lead end-to-end client onboarding for a global payroll platform, guiding clients from discovery to go-live while leveraging AI-powered workflows to improve efficiency. (via careerplan.io/jobs/16-005-B3-27F-implementation-manager-at-papaya-global)
Role type
Senior IC Implementation Manager (Client Services)
Builds
Global payroll and payments solutions for businesses managing international workforces
Domain
HR Tech / Global Payroll / SaaS
Deliverable
client delivery
Required skills
Project management, client onboarding, data migration, system configuration, compliance management, AI workflow automation, cross-functional collaboration, change management, stakeholder communication
Preferred skills
Experience with PEO/EOR/ASO models, no/low-code automation tools, JIRA/Asana/Monday.com, AI agent development
Technologies
HRIS/ERP systems, JIRA, Asana, Monday.com, Microsoft Project, AI automation tools
Responsibilities
Lead end-to-end client onboarding including discovery, configuration, data migration, and go-live; Develop and manage comprehensive project plans ensuring milestones are met; Collaborate with internal teams to resolve issues and deliver optimal client outcomes; Design and implement AI-driven workflows to reduce manual work and improve scalability; Ensure implementations adhere to regional and international payroll compliance requirements; Facilitate structured handover to Account Management and Customer Success teams
Seniority
Mid-Senior, hands-on IC
