Administration & Relationship Officer
Core
Provide high-quality administrative and customer service support to the Manager Operations and wider operational teams, acting as the first point of contact for enquiries.
Role type
Operations Administration Officer
Builds
Operational systems, procedures, and documentation for the City of Ryde community
Domain
Local government / Municipal operations
Deliverable
dashboards & analysis
Required skills
Customer service, process coordination, administrative support, reporting, record management, purchasing, Microsoft Office, research
Preferred skills
TechnologyOne, Content Manager (TRIM), Microsoft Access, KeyWatcher, First Aid, bilingual language skills
Responsibilities
Manage reception and front-of-house services, coordinate customer requests and enquiries, support administration and reporting, monitor service standards, assist with invoices and work orders, maintain operational systems, identify process improvements
Seniority
Mid-level, hands-on IC