Service Centre Team Leader | Mon to Fri 38 hours | Balcatta Support Centre
Core
Lead a team managing service requests across multiple systems and contracts, driving service delivery from request receipt to work order completion.
Role type
Service Centre Team Leader
Builds
Service delivery and operational support for village residents and clients
Domain
Facilities management / Hospitality services
Required skills
Team leadership, rostering management, performance coaching, conflict resolution, data analysis, stakeholder management, process improvement
Preferred skills
Customer service excellence, multi-system proficiency, training delivery
Responsibilities
Drive service excellence and SLA compliance, lead team performance and resourcing, develop team members through training and coaching, own quality and continuous improvement, resolve and escalate issues effectively, report on performance metrics, lead from the front during peak periods