IT Systems Support
Core
First point of contact for users providing Level 1 and Level 2 support across hardware, software, and business applications.
Role type
IT Systems Support Analyst
Builds
User support, device provisioning, and ERP system assistance
Domain
Enterprise IT, ERP systems, Microsoft 365
Required skills
Windows environment support, Microsoft 365 administration, Active Directory management, ERP system support, SQL knowledge, device troubleshooting
Responsibilities
Providing Level 1/2 support across hardware, software and business applications; Supporting Windows, Microsoft 365 and Active Directory environments; Managing user onboarding, offboarding and device provisioning; Troubleshooting desktops, laptops, printers and mobile devices; Assisting with ERP and business system support; Supporting internal stakeholders with system-related issues and process improvements; Contributing to IT projects and continuous improvement initiatives