Customer & Partner Journey Manager eCommerce (w/m/div.)
Hybrid
Core
Responsible for the continuous, partnership-based development of the customer journey from awareness to order placement alongside sales partners.
Role type
Customer & Partner Journey Manager (eCommerce)
Builds
Scalable standards for processes, systems, and digital touchpoints for global sales partners.
Domain
Industrial eCommerce, Digital Commerce, Partner Ecosystems
Deliverable
product features
Required skills
Customer Journey Management, eCommerce strategy, Digital Commerce platforms, Product Data Management (PDM), API integration, Self-Service solution design, KPI definition and monitoring, Strategic planning
Preferred skills
Complex configurable industrial products sales, ERP/CRM/PIM system integration
Technologies
eCommerce platforms, PIM, ERP, CRM, API interfaces