IT Manager Service & Governance (m/w/d)
Core
Building and continuously developing the Service & Governance area for the Development IT department, leading cross-departmental internal projects.
Role type
IT Manager (Service & Governance)
Builds
IT processes, policies, roles, responsibilities, and interfaces for the Development IT department (via careerplan.io/jobs/15939-BB-635368-7878-1228-S-it-manager-service-governance-mwd-at-rheinmetall-ag)
Domain
IT Service Management and IT Governance
Deliverable
dashboards & analysis
Required skills
IT Service Management, IT Governance, Project Management, Process Optimization, Regulatory Compliance, Reporting & KPIs, Stakeholder Management, MS Office, Jira, Confluence
Preferred skills
ITIL, Compliance, Agile Frameworks (SCRUM/KANBAN), Technical Understanding
Technologies
Jira, Confluence
Responsibilities
Develop, implement, and optimize Service and Governance processes (Incident, Change, Risk Management); Ensure compliance with internal policies and external regulatory requirements (ISO 27001, ITIL, DSGVO, BSI, NIS2, KRITIS); Create, implement, and optimize reports and KPIs for service quality and governance performance; Coordinate internal reviews and documentation; Collaborate with business units to design user-friendly and efficient processes; Raise awareness among employees about Governance standards and best practices.
Seniority
Mid-Senior, hands-on IC