IT-Service Mitarbeiter:in
Core
First point of contact for IT issues, managing infrastructure, software installation, procurement, and mobile device management for the Fraunhofer IPM institute.
Role type
IT Service Desk & Infrastructure Technician
Builds
Functional workstations, secure network/server operations, and mobile device fleets
Domain
Research institute IT operations
Required skills
IT service desk support, ticket system management, software installation and licensing, procurement coordination, Windows/Linux workstation administration, mobile device management, meeting room media technology
Preferred skills
Second-level support in telephony, Identity & Access Management (IAM), or File Services
Technologies
Quest Kace, Windows, Linux, Mobile Device Management systems
Responsibilities
Handle IT requests and incidents via ticket system, phone, remote, and on-site; Install and license software; Manage procurement of IT hardware and software; Administer Windows and Linux workstations; Manage mobile devices; Support meeting room media technology
Seniority
Mid-level, hands-on IC
