IT-Service Process Manager (w|m|d)
Core
Consulting on IT Service Management and IT Process Management for clients, designing and implementing service management solutions.
Role type
Senior IT Service Management Consultant
Builds
Service Management solutions and optimized IT processes for clients
Domain
IT Consulting / Service Management
Required skills
IT Service Management, IT Process Management, ITIL, ISO 27000, Agile (Scrum, SAFe), ServiceNow, Documentation, Solution Design
Preferred skills
Experience with IT Service Management tools, Mentoring, Coaching
Technologies
ServiceNow, ITIL, ISO 27000, Scrum, SAFe
Responsibilities
Advise clients on IT Service Management and IT Process Management, Conceptualize and introduce Service Management solutions, Evaluate and develop existing solutions, Document and improve processes, Develop professional solution proposals with clients
Seniority
Senior, hands-on IC