Product Support Specialist VisionLink (m/w/d)
Core
Central technical support for the VisionLink fleet management platform, handling hotline/ticket requests, troubleshooting machine connectivity and data issues, and providing user training.
Role type
Product Support Specialist
Builds
VisionLink fleet management platform
Domain
Construction machinery / IoT / SaaS
Deliverable
client delivery
Required skills
technical troubleshooting, ticket management, escalation coordination, documentation creation, user training, MS Office
Preferred skills
experience in technical or product support, experience with digital solutions and software, analytical thinking
Technologies
VisionLink, MS Office
Responsibilities
Accept, prioritize, and resolve hotline and ticket requests; analyze and fix technical issues regarding machine connectivity, data transmission, and user accounts; coordinate escalations with Caterpillar and internal teams; develop support standards, documentation, and FAQs; conduct technical training and onboarding for dealers and customers.