Aftersales Technical Support Specialist (m/w/d)
Core
Provide technical online and remote support to service partners, assist with on-site technical support, and handle quality issue reporting.
Role type
Technical support specialist (automotive after-sales)
Builds
Technical support services for service partners
Domain
Automotive after-sales
Deliverable
client delivery
Required skills
Technical problem diagnosis, complex technical problem solving, quality assurance methods, process improvement, data analysis, independent work
Preferred skills
Knowledge of quality assurance and process improvement methods, strong analytical skills
Technologies
Online support tools, video conferencing tools
Responsibilities
Provide technical online and remote support via phone and video conference, Assist service partners with on-site technical support, Capture and report quality issues, Support translation and writing of technical documentation, Train service partners, Provide technical consultation on warranty claims, Participate in technical preparations for new product launches, Support development of a recommendation list for special tools
Seniority
Mid-level, hands-on IC