Head of Customer Growth
Core
Build and lead the operating system for customer growth, combining strategic account coverage, specialist advisory, and scalable enablement to help app businesses monetize.
Role type
Senior leadership (Head of Customer Growth)
Builds
A coherent Customer Growth function spanning CSM, Growth Advisory, Growth Advocacy, and Customer Enablement.
Domain
SaaS / App Monetization
Required skills
Strategic planning, team leadership, segmentation, stakeholder management, product adoption strategy, cross-functional collaboration, data-driven decision making, program management, executive communication, organizational design.
Preferred skills
Experience in high-growth SaaS, app monetization, customer success operations, scaling customer-facing functions.
Technologies
RevenueCat platform, data analytics tools, customer engagement platforms.
Responsibilities
Own Customer Growth strategy across the full customer base; Build segmentation and coverage models; Lead through the CSM Team Lead; Identify high-potential customers early; Govern Growth Advisory; Make Growth Advocacy a customer-education channel; Build Customer Enablement and Scaled Growth; Drive meaningful product adoption; Create clear cross-functional decision rights; Build the customer-insight loop; Own the function metrics and organization.
Seniority
Senior, hands-on IC with leadership responsibilities