Manager Customer Experience & Solutions - Financial Services (w/m/d)
Core
Shape customer-centric experiences and lead transformation processes for financial services clients (banks, insurers, asset managers) using CRM, customer data platforms, and GenAI.
Role type
Senior IC transformation manager (customer experience & solutions)
Builds
Customer journeys, service blueprints, CRM/Customer Data Platform implementations, and GenAI use cases for financial clients
Domain
Financial services + Customer Experience + AI/GenAI
Required skills
Customer Experience strategy, CRM & Customer Data Platforms, GenAI & Agentic AI, Project delivery & workshop facilitation, Team leadership, Strategic analysis
Preferred skills
Adobe/Microsoft ecosystem experience, Thought leadership, Event organization
Technologies
Adobe, Microsoft, GenAI, Customer Data Platforms
Responsibilities
Design and optimize customer journeys across all channels, translate requirements into CRM/Customer Data Platform solutions, identify and evaluate GenAI use cases, lead transformation workshops and deliver strategic recommendations, strengthen the team through thought leadership and knowledge building
Seniority
Senior, hands-on IC
