Clinical Support Expert

GermanyRemoteFull-time2026-11-07 → 2026-11-10

HybridNo visa sponsorship

Core

Provide high-level clinical expertise and customer service to dental professionals in Germany, resolving complex cases involving digital dental workflows and treatment planning.

Role type

Senior clinical support specialist (dental technology)

Builds

Operational excellence in digital dental practices for German market

Domain

Dental industry + Digital health technology

Required skills

Clinical case resolution, Quality Assurance, Training and coaching, Knowledge base management, Cross-functional liaison, German clinical terminology

Preferred skills

Digital dental lab experience, 3Shape CAD/CAM design, German market regulatory knowledge, Additional European languages

Technologies

3Shape CAD/CAM, Digital dental workflows, Scan bodies

Responsibilities

Resolve complex clinical inquiries and escalations, Perform QA reviews of agent work, Coach new hires and provide specialized training, Liaise between doctors and labs, Localize German-language clinical content, Lead cross-functional projects to improve clinical processes

Seniority

Senior, hands-on IC

About Dandy

Dandy is transforming the massive and antiquated dental industry—an industry worth over $400B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world—empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients.