Service Manager - Digital Workplace (m/w/d)
Core
End-to-end responsibility for digital workplace services, focusing on cost, quality, and user satisfaction.
Role type
Service Manager - Digital Workplace
Builds
Digital workplace services and service catalogs
Domain
IT Service Management / Digital Workplace
Required skills
IT Service Governance, KPI Management, Budget Control, Digital Workplace expertise, Process Optimization, SLA Management, Team Leadership
Preferred skills
Strategic service development, IT sourcing project experience
Technologies
ITIL, Dashboards
Responsibilities
Conduct economic analyses and KPI evaluations to derive optimization measures; Manage international service providers against KPIs and SLAs; Build, operate, and continuously develop user-centric services; Identify process weaknesses and implement improvements; Report using dashboards and service reports; Act as central contact for service quality; Lead a virtual team; Serve as interface between IT, business, and external partners.
Seniority
Mid-Senior, hands-on IC