Inbound Support Coordinator
Core
Handle inbound calls, emails, and CRM tickets for HomeLight customers, real estate agents, and home sellers to resolve inquiries and troubleshoot basic account issues.
Role type
Inbound Support Coordinator
Builds
Customer support operations for a real estate technology platform
Domain
Real Estate Technology
Deliverable
client delivery
Required skills
phone communication, customer service, written communication, CRM/ticketing software proficiency, multitasking, problem-solving
Responsibilities
Handle inbound calls from customers and agents, answer questions about home selling and services, troubleshoot basic account and software issues, document interactions in CRM systems
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