Sr. Account Manager
Core
End-to-end ownership of a high-volume portfolio (130–150 SaaS accounts), driving renewals, expansions, and revenue growth while acting as an internal advocate for product improvement.
Role type
Senior Account Manager (SaaS)
Builds
Customer retention, revenue expansion, and product feedback loops
Domain
SaaS / Customer Success / Account Management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
quota-carrying sales experience, commercial judgment, full-cycle renewal/expansion management, high-volume account ownership, cross-functional partnership, revenue forecasting, consultative selling, technical aptitude
Preferred skills
AI tool adoption, process optimization, strategic account planning
Technologies
Help Scout platform, AI-powered tools
Responsibilities
Manage end-to-end lifecycle for 130–150 accounts including onboarding, renewals, and expansions; Forecast and track revenue goals; Lead discovery and negotiation for contract renewals and upsells; Drive adoption through optimization reviews and QBRs; Partner with Product teams to shape roadmap based on customer insights; Maintain clean pipelines and proactive risk/opportunity communication
Seniority
Senior, hands-on IC