Technical Support Specialist L1
Core
Provide technical support for AI-powered business communication products including call tracking, voice bots, and language analytics.
Role type
L1 Technical Support Specialist
Builds
Call tracking, voice bots, language analytics, and integration services for business clients.
Domain
AI and business communications
Deliverable
client delivery
Required skills
network equipment configuration, network protocols (UDP, TCP, HTTP), Windows/Linux OS setup, technical troubleshooting, documentation writing
Preferred skills
Linux/Unix systems experience, English or Polish (Upper-Intermediate+), prior technical support experience
Technologies
Windows, Linux, TCP, UDP, HTTP, CRM, ERP
Responsibilities
Handle customer technical inquiries ranging from basic issues to complex webhook and voice bot configurations, monitor service health after updates, resolve global operational issues, integrate telephony with external client systems, write usage guides and reviews.
Seniority
Junior, L1
