Account Manager
Core
Ensure post-sale success and satisfaction for SmithRx's PBM clients by acting as a trusted advisor to operational leadership and driving client retention.
Role type
Senior Account Manager (Health-Tech/PBM)
Builds
Client success plans and long-term partnerships within the Pharmacy Benefit Management sector
Domain
Healthcare / Pharmacy Benefit Management (PBM)
Deliverable
client delivery
Required skills
Account management, relationship management, cross-functional project management, conflict resolution, business impact assessment, stakeholder management, consultative communication
Preferred skills
Commercial health insurance knowledge, pharmacy benefits expertise, executive-level communication
Technologies
None stated
Responsibilities
Develop and maintain client success plans, coordinate internal and external teams to resolve escalated issues, identify product gaps via business impact assessments, prioritize attrition risks, and ensure client satisfaction and retention
Seniority
Mid-Senior, hands-on IC
