Sr. Customer Success Manager - Pharma (Bilingual - Spanish & English Required)
Core
Strategic advisor for enterprise Life Sciences customers to drive platform adoption, retention, and growth.
Role type
Senior Customer Success Manager (Enterprise B2B SaaS)
Builds
H1 platform for Medical & Commercial product lines
Domain
Life Sciences / Healthcare Technology
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Strategic account management, executive stakeholder engagement, account strategy ownership, churn mitigation, growth identification, enablement design, data analysis, cross-functional collaboration, business review leadership
Preferred skills
Life Sciences domain knowledge, Medical Affairs or Clinical experience
Technologies
H1 platform
Responsibilities
Serve as primary strategic point of contact for enterprise accounts; lead executive business reviews; own account strategy including implementation and renewal readiness; identify risks and expansion opportunities; design enablement sessions; analyze usage data and feedback; de-escalate critical client situations; act as voice of the customer internally; drive improvements in MAUs, NPS, CSAT, retention, and ARR
Seniority
Senior, hands-on IC
