Customer Success Lead
Core
Lead Research Advisor driving platform adoption, retention, and expansion for mid-market customers by merging research expertise with customer success motions.
Role type
Senior IC Customer Success Lead (Research Advisor)
Builds
Customer research studies, platform adoption strategies, and retention plans for mid-market accounts
Domain
UX Research / SaaS / Customer Success
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Qualitative research execution, customer consultation, risk mitigation, CRM management, stakeholder collaboration
Preferred skills
Scoping/planning research engagements, mentoring team members, creative problem solving
Technologies
Dscout platform, Salesforce
Responsibilities
Own portfolio of mid-market accounts driving adoption and retention; Train and educate customers on Dscout functionality and methodology; Proactively identify and mitigate account risk; Consult on research designs and equip customers with data insights; Collaborate with Research Advisors to execute studies; Partner with Sales/Renewal teams to identify expansion opportunities; Travel up to 10% for onsite visits.
Seniority
Mid-level, hands-on IC
