AI Outcomes Manager
Core
Unified post-sales owner managing enterprise accounts end-to-end, leveraging AI agents for triage and routing to drive adoption, resolve issues, and ensure measurable customer value.
Role type
Senior Account Manager / Customer Success Lead (AI-enabled)
Builds
Customer outcomes, adoption rates, and business value realization for enterprise SaaS clients
Domain
Enterprise SaaS, AI-powered workflow automation
Required skills
Account ownership, AI agent training and validation, technical troubleshooting, stakeholder management, commercial acumen, data analysis
Preferred skills
Fintech or enterprise SaaS background, experience with both support and success motions, domain expertise
Technologies
Ticketing systems, CRM, workflow automation, analytics platforms, developer tools
Responsibilities
Own accounts from implementation through renewal and expansion, validate AI classifications and correct errors, track usage trends and flag drops, run enablement sessions, manage escalations, and translate usage into business value
Seniority
Senior, hands-on IC