Senior QA Engineer
Core
Design and execute test strategies for Amazon Connect implementations, validating contact flows, routing, IVR, and AI-driven conversational agents to ensure production readiness.
Role type
Senior QA/Test Engineer (Contact Center & AI)
Builds
Contact center solutions using Amazon Connect, serverless backends, and AI agents for enterprise customers.
Domain
Cloud Communications (CCaaS) and Generative AI
Deliverable
production ML models | product features
Required skills
Amazon Connect, Playwright, Cypress, Selenium, AWS Serverless (Lambda, Step Functions), CI/CD, UAT execution, defect triage
Preferred skills
Contact center migration testing, AI observability, AWS certifications, CX operations fluency
Technologies
Amazon Connect, Playwright, Cypress, Selenium, Lambda, EventBridge, Step Functions, DynamoDB, Kinesis, GitHub Actions
Responsibilities
Design test strategies for contact flows and AI agents; build and maintain automated test suites; validate legacy-to-Connect migrations; execute cutover validation and incident triage; partner with engineers to shift quality left; mentor junior QA engineers.
Seniority
Senior, hands-on IC
